Your Privacy Matters: 444jili is committed to protecting your personal data in accordance with the Republic Act No. 10173, also known as the Data Privacy Act of 2012 (DPA), and its Implementing Rules and Regulations, as enforced by the National Privacy Commission (NPC) of the Philippines. This policy applies to all users of the 444jili platform.
1 Who We Are
444jili is an online casino platform operating at 444jili.app, offering casino games, live dealer tables, slots, bingo, keno, and related entertainment services to eligible Filipino players. 444jili operates under the regulatory oversight of the Philippine Amusement and Gaming Corporation (PAGCOR).
For the purposes of the Data Privacy Act of 2012, 444jili acts as the Personal Information Controller (PIC) in respect of the personal data you provide when registering and using the platform. Where we engage third-party service providers to process data on our behalf, those parties act as Personal Information Processors (PIPs) and are bound by data processing agreements consistent with the DPA.
If you have any questions about how 444jili handles your personal data, you may contact our Data Protection Officer (DPO) at the contact details provided in Section 14 of this Policy.
2 Personal Data We Collect
444jili collects the following categories of personal data from users of the platform:
- Identity Data: Full legal name, date of birth, nationality, government-issued ID number (e.g., PhilSys ID, passport, driver's licence, SSS/GSIS number), and a photograph or selfie for identity verification purposes.
- Contact Data: Philippine mobile number, email address, and residential address (barangay, city/municipality, province).
- Account Data: Username, encrypted password, account creation date, account status, and login history.
- Financial Data: GCash number, PayMaya/Maya account details, bank account details (for bank transfer transactions), transaction history, deposit and withdrawal records, and wallet balance history. We do not store full debit card numbers; card data is tokenised by our payment processor.
- Gaming Data: Game history, wager amounts, win/loss records, session duration, game preferences, and bonus usage history.
- Technical Data: IP address, device type, operating system, browser type and version, screen resolution, and mobile network operator.
- Usage Data: Pages visited, features used, click patterns, session timestamps, and referral source.
- Communications Data: Records of your interactions with 444jili customer support, including live chat transcripts, email correspondence, and support ticket history.
- Responsible Gaming Data: Self-exclusion requests, deposit limit settings, session time preferences, and any information you provide in connection with responsible gaming tools.
3 How We Collect Your Data
444jili collects personal data through the following means:
- Direct collection: Information you provide when registering an account, completing identity verification (KYC), making deposits or withdrawals, contacting customer support, or participating in promotions.
- Automated collection: Technical and usage data collected automatically when you access the platform, through cookies, web beacons, server logs, and similar tracking technologies (see Section 9).
- Third-party sources: Identity verification data from PAGCOR-approved KYC service providers; fraud and AML screening data from compliance service providers; payment confirmation data from GCash, PayMaya/Maya, and banking partners.
444jili does not purchase personal data from data brokers or marketing list providers. All personal data we hold is collected directly from you or from regulated service providers engaged for compliance purposes.
4 Why We Use Your Personal Data
444jili uses your personal data for the following purposes:
- Account management: To create, maintain, and administer your 444jili account, including processing your registration, verifying your identity, and managing your wallet.
- Service delivery: To provide you with access to games, process deposits and withdrawals, credit bonuses, and deliver customer support.
- Legal and regulatory compliance: To comply with PAGCOR licensing requirements, the Anti-Money Laundering Act (AMLA), the Data Privacy Act of 2012, and other applicable Philippine laws. This includes conducting KYC verification, transaction monitoring, and filing regulatory reports.
- Fraud prevention and security: To detect, investigate, and prevent fraudulent activity, money laundering, account takeover, and other security threats to the platform and its users.
- Responsible gaming: To administer self-exclusion requests, deposit limits, session reminders, and other responsible gaming tools in accordance with PAGCOR's responsible gaming framework.
- Platform improvement: To analyse usage patterns, identify technical issues, and improve the performance, features, and user experience of the 444jili platform.
- Marketing communications: To send you promotional offers, bonus notifications, and platform updates, where you have consented to receive such communications. You may withdraw this consent at any time.
- Dispute resolution: To investigate and resolve complaints, disputes, and chargebacks in connection with your account or transactions.
5 Legal Basis for Processing
Under the Data Privacy Act of 2012, 444jili processes your personal data on the following legal bases:
- Contractual necessity: Processing required to perform our contract with you – i.e., to operate your account, process transactions, and deliver gaming services.
- Legal obligation: Processing required to comply with PAGCOR regulations, AMLA obligations, NPC requirements, and other applicable Philippine laws.
- Legitimate interests: Processing for fraud prevention, platform security, and service improvement, where these interests are not overridden by your privacy rights.
- Consent: Processing for marketing communications and non-essential cookies, where you have given explicit consent. You may withdraw consent at any time without affecting the lawfulness of prior processing.
6 Data Sharing & Disclosure
444jili does not sell your personal data to third parties. We share your data only in the following circumstances:
- PAGCOR and regulatory authorities: We are required by law to share certain data with PAGCOR and other Philippine government agencies upon request or as part of our licensing obligations.
- Payment processors: We share necessary financial data with GCash, PayMaya/Maya, and banking partners to process your deposits and withdrawals. These parties are bound by their own privacy policies and applicable Philippine financial regulations.
- KYC and compliance providers: We engage PAGCOR-approved identity verification and AML screening providers who process your identity data on our behalf under strict data processing agreements.
- Game software providers: Game providers may receive anonymised or pseudonymised gaming data for the purpose of game performance monitoring and RNG certification. No personally identifiable information is shared with game providers beyond what is strictly necessary.
- Customer support platforms: We use third-party customer support software to manage live chat and support tickets. These providers process communications data on our behalf.
- Law enforcement: We may disclose personal data to law enforcement agencies, courts, or other government bodies where required by law, court order, or to protect the rights and safety of 444jili, its users, or the public.
No Cross-Border Transfers Without Safeguards: If any personal data is transferred outside the Philippines, 444jili ensures that appropriate safeguards are in place in accordance with NPC guidelines, including data processing agreements that impose DPA-equivalent protections on the receiving party.
7 Data Retention
444jili retains your personal data for as long as necessary to fulfil the purposes for which it was collected, subject to the following minimum retention periods:
- Account and identity data: Retained for a minimum of five (5) years from the date of account closure, in compliance with PAGCOR licensing requirements and AMLA record-keeping obligations.
- Financial transaction records: Retained for a minimum of five (5) years from the date of each transaction, as required by the Anti-Money Laundering Act.
- Gaming history: Retained for a minimum of three (3) years from the date of each gaming session.
- Customer support records: Retained for two (2) years from the date of the last interaction.
- Marketing consent records: Retained until you withdraw consent, plus one (1) year thereafter for compliance documentation purposes.
Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in accordance with NPC-approved data disposal procedures.
8 Data Security
444jili implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction:
- Encryption in transit: All data transmitted between your device and the 444jili platform is encrypted using TLS 1.2 or higher (256-bit SSL).
- Encryption at rest: Sensitive personal data stored in our databases is encrypted at rest
using AES-256 encryption.
- Access controls: Access to personal data is restricted to authorised 444jili personnel and service providers on a strict need-to-know basis. All staff with access to personal data undergo data privacy training.
- Two-factor authentication: Administrative access to systems containing personal data requires multi-factor authentication.
- Penetration testing: The platform undergoes regular third-party security assessments and penetration testing to identify and remediate vulnerabilities.
- Incident response: 444jili maintains a documented data breach response procedure. In the event of a personal data breach that poses a real risk to your rights and freedoms, we will notify the NPC within 72 hours and affected users without undue delay, as required by the DPA.
While 444jili takes all reasonable steps to protect your data, no online platform can guarantee absolute security. You are responsible for keeping your account credentials confidential and for notifying us immediately if you suspect unauthorised access to your account.
9 Cookies & Tracking Technologies
444jili uses cookies and similar tracking technologies to operate and improve the platform. The following categories of cookies are used:
- Strictly necessary cookies: Essential for the platform to function. These include session cookies that keep you logged in and security cookies that protect against cross-site request forgery. These cannot be disabled.
- Functional cookies: Remember your preferences such as language settings, game display options, and responsible gaming tool configurations.
- Analytics cookies: Collect anonymised data about how users interact with the platform, which pages are visited most, and where technical errors occur. This data helps us improve the platform experience.
- Marketing cookies: Used only with your explicit consent to deliver relevant promotional content within the 444jili platform. We do not use third-party advertising networks.
You may manage your cookie preferences through the Cookie Settings panel accessible from the platform footer. Disabling non-essential cookies will not affect your ability to use core platform features.
10 Your Privacy Rights
Under the Data Privacy Act of 2012, you have the following rights in respect of your personal data held by 444jili:
- Right to be informed: The right to know what personal data we collect, why we collect it, and how it is used – as set out in this Privacy Policy.
- Right of access: The right to request a copy of the personal data we hold about you, along with information about how it is processed.
- Right to rectification: The right to request correction of inaccurate or incomplete personal data. You may update most account information directly through your Account Settings page.
- Right to erasure: The right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations under PAGCOR and AMLA requirements.
- Right to object: The right to object to the processing of your personal data for direct marketing purposes. You may unsubscribe from marketing communications at any time via your Account Settings or by contacting our DPO.
- Right to data portability: The right to receive your personal data in a structured, commonly used, machine-readable format where technically feasible.
- Right to lodge a complaint: The right to lodge a complaint with the National Privacy Commission (NPC) if you believe your data privacy rights have been violated. The NPC can be reached at privacy.gov.ph.
To exercise any of the above rights, please contact our Data Protection Officer using the details in Section 14. We will respond to all verified requests within fifteen (15) business days, as required by the DPA.
11 Children's Privacy
The 444jili platform is strictly intended for individuals aged 21 years and above, in compliance with PAGCOR regulations governing online casino gambling in the Philippines. 444jili does not knowingly collect personal data from persons under the age of 21.
If we become aware that personal data has been collected from a person under 21 years of age, we will immediately close the associated account, delete the personal data in accordance with our data disposal procedures, and report the matter to PAGCOR as required by our licensing obligations.
If you are a parent or guardian and believe that a minor has registered on the 444jili platform, please contact us immediately at the details provided in Section 14.
12 Third-Party Links
The 444jili platform does not contain links to external third-party websites. All navigation within the platform remains within the 444jili domain. This Privacy Policy applies solely to data processed by 444jili in connection with the 444jili platform and does not extend to any third-party services you may access independently.
13 Changes to This Privacy Policy
444jili reserves the right to update this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or PAGCOR regulatory requirements. When material changes are made, we will notify registered users via their registered mobile number or email address, and display a prominent notice on the platform.
The updated Privacy Policy will take effect fourteen (14) days after notification, or immediately where required by law. The "Last Updated" date at the top of this page will always reflect the date of the most recent revision. Your continued use of the 444jili platform after the effective date of any revision constitutes your acceptance of the updated Privacy Policy.
14 Contact Our Data Protection Officer
If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data by 444jili, please contact our Data Protection Officer:
- Email: [email protected]
- General Support: [email protected]
- Response Time: Within 15 business days for formal data privacy requests; within 24 hours for general enquiries
Your data privacy rights are protected under Philippine law. 444jili takes all DPA requests seriously. If you are not satisfied with our response, you have the right to escalate your complaint to the National Privacy Commission at privacy.gov.ph.